P.V. Kannan Releases a Non-Fiction Book

(San Jose, CA) In the year 2000, P.V. Kannan helped to co-found the customer experience technology firm, [24]7.ai, Inc. Today, [24]7.ai, Inc. enthusiastically highlights a new era of customer experience. For the latter; it likes to cite that, 82% of consumers stopped doing business with a business, because, they had a bad experience. As a result and according to the aforementioned customer experience technology firm, consumer expectations are higher than ever. Additionally and in order to deliver on these expectations, businesses need to implement big data technology solutions. Furthermore; big data technology solutions, need to be able to anticipate consumer intent, and, the interaction needs to be personalized. As [24]7.ai, Inc. likes to say, everything culminates in crucial moments. These crucial moments can either drive revenue up, or, they can drive revenue down. Recently, P.V. Kannan announced that, he has released a non-fiction book. The non-fiction book is entitled, The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience. In; The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience, P.V. Kannan attempts to change the perception that, artificial intelligence will replace human workers.

Human workers will not be replaced by artificial intelligence, according to Mr. Kannan. Authoritatively, Mr. Kannan does believe that more jobs will be created, as a result of, artificial intelligence. Additionally, the ability to make smart business decisions, will not be impacted and efficiency will remain. However, from this point is from where P.V. Kannan deviates from his assertion, due to his background as a co-founder of [24]7.ai, Inc. The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience, continues with a customer experience perspective. To start; the use and implementation should not be profits, and, the bottom line on the accounting ledger. Instead, artificial intelligence and bots ought to serve human customers. The focus should be an improved, faster and more efficient customer experience. This is how, artificial intelligence and subsequently bots, create more jobs than they replace. The latter, is or was the perspective argument. The individual worker will be able to help customers in a better way. For example; if artificial intelligence, chatbots and virtual agents are implemented in the correct manner. The end result for the business according to P.V. Kannan is a higher customer satisfaction rate, a more efficient workforce and higher revenue. Finally, The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience, is supported by case studies. The case studies are of Avis Budget, TGI Fridays and Dish Network. These case studies revolve around the aforementioned businesses’ implementation and use of, virtual agents.

On a personal level Mr. Kannan wants, The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience, to be the following two things. The first thing, is an essential primer for the changing role, of artificial intelligence. The second thing, is a roadmap for the successful implementation of complex systems. P.V. Kannan’s expertise for writing this book, is his business that he co-founded, [24]7.ai, Inc. Additionally, his job title position is also essential to his expertise; Chief Executive Officer of [24]7.ai, Inc. Currently, [24]7.ai, Inc. has more than 15,000 employees, worldwide.

To end, the aforementioned non-fiction book by P.V. Kannan, does have a co-author. The co-author is Josh Bernoff. The book publishing company is, Amplify Publishing. As previously stated, P.V. Kannan recently announced that, he has released a non-fiction book. The non-fiction book is entitled, The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience. In; The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience, P.V. Kannan attempts to change the perception that, artificial intelligence will replace human workers. Lastly and as a matter of fact, A.I. will create more jobs.