(San
Francisco, CA) Genesys is also
known by its former name, Genesys Telecommunications Laboratories, Inc. The name change is due to the fact that, it
was acquired. Technically, Permira Funds
and Technology Crossover Ventures acquired Genesys Telecommunications
Laboratories, Inc. The acquisition
occurred in February of the year 2012.
Irregardless of which, it is a seller of customer experience and call
center technology solutions. For the
most part, middle size and large size businesses are Genesys’s business clients. Additionally, Genesys’s technology solutions
are meant for the in-house server, or, the internet cloud. Recently, Genesys announced that, it
conducted a survey of 800 people.
Specifically, the aforementioned business revealed that, expectations
for Black Friday 2019 are uncertain. In
other words, Genesys is saying that, Black Friday 2019 will be a challenging
retail shopping experience. The latter,
is primarily due to gender and generation gaps.
The gender and generation gaps,
which will create a challenging retail shopping experience for Black Friday
2019, is how Black Friday 2019 is uncertain.
As previously said, this discovery is based on a conducted survey of 800
people. As consumer data, the previously
said, is the labor of Genesys. However
and returning to; Genesys, the aforementioned business is the power source, for
more than 25 billion annual customer service experiences. The latter is due to the fact that, 11,000
businesses in more than 100 countries, are clients of Genesys. For the most part, these clients use, the
Genesys Cloud Platform. The
aforementioned internet cloud platform, is meant for any business of any
size. Additionally, it is a single
provider and technology platform. Furthermore,
it is a multi-tenant, and, micro-services based software architecture. In other words, the Genesys Cloud Platform is
how businesses build their own, customer service platforms. This effort aided by a Genesys app store,
open A.P.I.s and developer resources.
For those businesses who are interested, the Genesys Cloud Platform is
scaled and has security features.
Returning to; the Black Friday 2019
revelations, the aforementioned begins with a prediction that, there are going
to be challenges for this year’s retail shopping experience. The idea of challenges is first encountered, with
the actual survey results. According to
Genesys’s survey results, 39% of the 800 people who were surveyed, do plan to
shop during Black Friday 2019 at a physical store. On the other hand, the 61% of the 800 people
who were surveyed, do not plan to shop during Black Friday 2019 at a physical
store. Of the previous 61%, 33% of these
survey respondents say that, they never go shopping during Black Friday. Continuing with the previous 61%, 28% of
these survey respondents say that, they have stopped shopping during Black
Friday.
Continuing
with, Genesys’s Black Friday 2019 revelations, the aforementioned also talk
about the following. The survey results
talk about shoppers who stay at home, a gender gap amongst the Black Friday
shoppers, a generation gap amongst the Black Friday shoppers and the effects of
geography. According to Genesys’s
survey, there are three reasons why shoppers are going to stay home, during
Black Friday 2019. The first reason, the
stores are too busy, 37% of the respondents said this. The second reason, the price reductions are
not worth the inconvenience, 25% of the respondents said this. The third reason, online shopping is easier,
27% of the respondents said this. In
reference to, a gender gap amongst the Black Friday shoppers, the
aforementioned is between men and women.
For men, 45% of the men said that, they are interested in shopping
during Black Friday 2019 at a store.
Meanwhile and for women, 33% of the women said that, they are interested
in shopping during Black Friday 2019 at a store. For online shopping and for the men, 23% of
the men are interested in shopping online during Black Friday 2019. For online shopping and for the women, 30% of
the women are interested in shopping online during Black Friday 2019. In reference to, a generation gap amongst the
Black Friday shoppers, the aforementioned is for three age group
categories. The age group categories are
18-24, 35-44 and 45-54. For the age
group 18 to 24, 44% of the survey respondents said that, they have plans to
shop at a store during Black Friday 2019.
For the age group 35 to 44, 47% of the survey respondents said that,
they have plans to shop at a store during Black Friday 2019. For the age group 45 to 54, 46% of the survey
respondents said that, they have plans to shop at a store during Black Friday
2019. In reference to, the effects of
geography, the aforementioned are based on regions. The regions are Western, Northeastern and
Southern. In the Western region; and for
the survey respondents who live in this region, 47% of the respondents said
that, they are going to shop at a store during Black Friday 2019. In the Northeastern region; and for the
survey respondents who live in this region, 33% of the respondents said that,
they are going to shop at a store during Black Friday 2019. Additionally, 35% are going to shop online,
during Black Friday 2019. Furthermore,
36% of the respondents have stopped shopping, during Black Friday. In the Southern region; and for the survey
respondents who live in this region, 36% of the respondents said that, they
never go shopping during Black Friday.
To end, Genesys conducts nationwide
surveys throughout the year. The goal of
the effort, is to offer its business clients an omnichannel customer
experience. Fascinatingly, the poll that
produced the Black Friday results, was centered on a customer experience that
has become automated. As previously
stated, Genesys recently announced that, it conducted a survey of 800
people. Specifically, the aforementioned
business revealed that, expectations for Black Friday 2019 are uncertain. In other words, Genesys is saying that, Black
Friday 2019 will be a challenging retail shopping experience. Lastly and the latter, is primarily due to
gender and generation gaps.
###
Written
from Press Release
Registered
Writer with
PR
Newswire Association, LLC
R-Berumen28
11/02/2019
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